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Spanish Listener Engagement and Communications Specialist

Can you speak and write in Spanish fluently? Do you love talking to people about Jesus or writing stories to share the love of Christ?
Administrative, Marketing, Americas, Global, Americas - North, Direct Hire, Featured, Long-term (1+ years), USA
Spanish Listener Engagement and Communications Specialist
Description
Role Summary
Work with the Spanish ministry team to engage and develop relationships with listeners and donors in the United States and Spanish-speaking world by telephone and email and to enhance communication and outreach capacity, and build the relationship between TWR and donors, ministry partners, and the listening audience.

Responsibilities:

  • Listener/Donor Engagement:
    • Communicate fluently in spoken (by phone) and written Spanish with Spanish-speaking donors and listeners
    • Convey adequate and appropriate information regarding requests for materials in a kind, patient, and helpful manner
    • Manage all aspects of donations by telephone, email, PayPal, bank transfer and social media
    • Create accounts and enter data into database
    • Answer spiritual questions from listeners in accordance with TWR’s values
    • Understand the content of programs aired and materials distributed by RTM, especially A Través de la Biblia
  • Communications:
    • Edit and proofread documents written in Spanish with a high degree of accuracy
    • Assist with the preparation of Spanish donor appeals, fundraising and products
    • Assist the Director of US Spanish Ministry as requested

Experience Required:

  • Excellent computer skills and experience with Microsoft Office 
  • Proficient in the use of digital devices 

Experience Preferred:

  • At least 1 year of experience in a busy office environment dealing with customers or clients
  • MailChimp email marketing
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