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Service Delivery Engineer

Lead IT support services/service desk functions in the Singapore office and Asia region.
Asia, Asia - Southeast, Information Technology, Long-term (1+ years), Missionary, Singapore
Service Delivery Engineer
Description
Role Summary
Computers are an integral part of TWR's ministry to bring hope to the world through the Gospel of Jesus.  God can use your gifts and heart for helping people on our IT team in Singapore! Would you consider joining us to lead IT support services in our Singapore office and the Asia region? With your experience and education, you can assist and support various IT/IS implementations to meet TWR's strategies and initiatives.

Please note: This position is a supported/sponsored missionary role (not a direct hire opportunity), so you would develop a team of partners who provide financially for your full salary and benefits as a part of this role. We do provide training, resources, and coaching to help missionaries reach these financial support goals!

Service Delivery Engineer: Singapore

Lead IT support services/service desk functions in the Singapore office and Asia region. Assist and support various IT/IS implementations to meet department strategies and initiatives.

Core Competencies:
  • Commitment to Jesus Christ as evidenced by a personal relationship
  • Excitement about being involved in full-time missions and willingness to develop a team of prayer and financial partners
  • Good analytical and problem-solving skills; enjoy working with challenges
  • Strong interpersonal skills to collaborate effectively in a cross-cultural setting
  • Able to manage multiple priorities and meet deadlines
  • Able to train and guide staff to employ IT equipment to enhance the ministry’s capacity to serve our audience

Responsibilities:
  • Manage and monitor IT support services’ portfolio/catalogue
  • Assess IT/IS needs for Asia Region and develop a strategy to meet needs
  • Contribute to Singapore support service IT infrastructure maintenance
  • Support in-house data asset management technical functions

Desirable Qualifications:
  • Experience in IT service delivery, incident problem solving and hands-on IT troubleshooting and set-up
  • Skilled in application development or database administration
  • Able to travel to ministry locations
  • Speak, read, write, and comprehend English fluently
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